Privacy Notice
The PURPOSE OF THIS NOTICE
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This Notice is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information. In the course of providing you with products and services we will collect and process information that is commonly known as personal data.
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This Notice describes how we collect, use, share, retain and safeguard personal data.
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This Notice sets out your individual rights, we explain these later in the Notice but in summary these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.
WHAT IS PERSONAL DATA?
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Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, gender and contact details.
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Personal data may contain information which is known as special categories of personal data. This may be information relating to an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to sexual orientation.
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Personal data may also contain data relating to criminal convictions and offences.
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For the purposes of safeguarding and processing criminal conviction and offence data responsibly, this data is treated in the same manner as special categories of personal data, where we are legally required to comply with specific data processing requirements.
PERSONAL DATA WE COLLECT
In order for us to provide you with investment services and to administer your investments we will collect and process personal data about you. We will also collect your personal data where you request information about our services.
We may also need to collect personal data relating to others when providing you with our products and administering your investments. In most circumstances, you will provide us with this information. Where you disclose the personal data of others, you must ensure you are entitled to do so.
You may provide us with personal data when signing up to our services, through application forms, when completing contact forms, when you contact us via the telephone, when writing to us directly or we complete forms in conjunction with you.
We will share your personal data within our firm and with business partners. This is normal practice within our industry where it is necessary to share information to manage and administer your investments and administer our business.
We also share personal data with authorised third parties. This is necessary where we are required to do so by law, where we need to administer our business and to manage your investments.
We will collect your personal data when you visit our website, where we will collect your unique online electronic identifier; this is commonly known as an IP address.
We will also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating our website and when using features.
We may record your communications with us when contacting our customer care, complaints and other customer focused functions.
Where we collect data directly from you, we are considered to be the controller of that data i.e. we are the data controller. Where we use third parties to process your data, these parties are known as processors of your personal data. Where there are other parties involved in managing your investment, if they referred you onto us, we will be a joint data controller of your personal data.
A data ‘controller’ means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.
A data ‘processor’ means the individual or organisation which processes personal data on behalf of the controller.
As a provider of investment services, we will process the following categories of data:
• Personal data such as an individual’s name, address, date of birth, gender and contact details
• Special categories of personal data such as data relating to medical health to help identify vulnerable individuals or where you or others inform us of a medical condition
• Data relating to criminal convictions and offences such as details on fraud
If you object to the collection, sharing and use of your personal data we may be unable to provide you with our products and services.
For the purposes of meeting the Data Protection Act territorial scope requirements, the Mauritius is identified as the named territory where the processing of personal data takes place.
If you require more information on our activities or further details on how we collect personal data and with whom we share data with, please contact us by emailing cs@oneproglobal.com.
WHY DO WE NEED YOUR PERSONAL DATA?
We will use your personal data for the performance of our contract with you, to provide you with investment products and services, to administer your investments and our business, to respond to any requests from you about services we provide and to process complaints.
We will also use your personal data to manage your account, perform statistical analysis on the data we collect, for financial planning and business forecasting purposes and to develop new and market existing products and services.
In purchasing our products and services you should understand that you are forming a contract with us. If you contact us for a quote or request details on the services we provide, we consider ourselves as having a legitimate business interest to provide you with further information about our services.
In some situations, we may request your consent to market our products and services to you, to share your data or to transfer your data outside the Mauritius Area. Where we require consent, your rights and what you are consenting to will be clearly communicated to you. Where you provide consent, you can withdraw this at any time by contacting our data privacy representative.
In some situations, we may request your explicit consent to process special category and criminal conviction data in order to provide our services. Where we require explicit consent for the processing of this data, your rights and what you are consenting to will be clearly communicated to you. Where you provide consent, you can withdraw this at any time by contacting our data privacy representative.
We will retain your personal data at the end of any contractual agreement for a period of 7 years. We will retain special category and criminal conviction data for a period of 7 years. Where you have complained about the services you have received we will retain your data for a period of 7 years. Where you have contacted us for details of our services and products, we will retain your personal data for 7 years. Where you or law enforcement agencies inform us on any active investigation or potential criminal prosecution, we will comply with legal requirements when retaining this data.
The retaining of data is necessary where required for contractual, legal or regulatory purposes or for our legitimate business interests for statistical analysis (profiling) and product development and marketing purposes.
Sometimes we may need to retain your data for longer, for example if we are representing you or defending ourselves in a legal dispute or as required by law or where evidence exists that a future complaint may occur.
Please contact our data privacy representative if you object to the use of, or you have any questions relating to the use of, your data, the retention of your personal data. You can opt out of receiving marketing services by emailing cs@oneproglobal.com.
INTERNATIONAL TRANSFERS OF PERSONAL DATA
We may transfer your data to third parties based outside the Mauritius Area. This is necessary for the purposes of administering out business and/or managing your investments. Such parties are not permitted to use your personal data for any other purpose than for what has been agreed with us. These parties are also required to safeguard your personal data through the use of appropriate technical and organisational data security measures and are prohibited from disclosing or sharing your data with other third parties without our prior authorisation, or unless as required by law.
Please contact our data privacy representative for a list of countries and organisations your personal data may be transferred to and/or for further information on the measures undertaken to safeguard your data.
YOUR RIGHTS
ndividuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.
These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:
• The right to be informed about the personal data being processed;
• The right of access to your personal data;
• The right to object to the processing of your personal data;
• The right to restrict the processing of your personal data;
• The right to rectification of your personal data;
• The right to erasure of your personal data;
• The right to data portability (to receive an electronic copy of your personal data);
• Rights relating to automated decision-making including profiling.
Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
In exercising your Individual Rights, you should understand that in some situations we may unable to fully meet your request, for example if you make a request for us to delete all your personal data, we may be required to retain some data for taxation, prevention of crime and for regulatory and other statutory purposes.
You should understand that when exercising your rights, a substantial public or vital interest may take precedent over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.
The flow of data within the investment sector is complex and we ask you to keep this in mind when exercising your ‘rights of accesses to your information. Where we may be reliant on other organisations to help satisfy your request this may impact on timescales.
If you require further information on your Individual Rights or you wish to exercise your Individual Rights, please contact us by emailing cs@oneproglobal.com.
PROTECTING YOUR DATA
We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data within our group of companies and authorised third parties.
COMPLAINTS
If you are dissatisfied with any aspect of the way in which we process your personal data please contact our data privacy representative. You also have the right to complain to the Mauritius’s data protection supervisory authority, the Information Commissioner’s Office (ICO).
HOW TO CONTACT US?
If you have any questions regarding this Notice, the use of your data and your Individual Rights please contact us at cs@oneproglobal.com.
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Frequently Asked
Can I open a demo account?
Yes, anyone can do this with a few simple steps. Open Demo account to test OnePro user-friendly system. Start trading now without risking your money, you can register via the following link:
Can I open a Live Trading Account directly?
Yes, of course. register for a trading account via this link:
How do I change the password?
To recover your password, please use the ‘Forgot Password’ button from your sign in page and follow the instructions.
How do I deposit into my account?
We offer a wide range of payment methods including credit/debit cards, online wallets like Neteller and Skrill , Perfect Money, Bitcoin, Tether, online banking and bank wire transfer. To view the full list of depositing methods and how to proceed with the process via this link.
What is the minimum deposit for accounts?
The minimum deposit for both Standard and VIP accounts is $100 or equivalent. The minimum deposit for ECN account is $1000 or equivalent.
How do I withdraw funds from my account?
You can withdraw from your Client Area here:
Please note, you will have to withdraw the same amount of your deposit back by the same method. Once deposits have been withdrawn, you can use an alternative method to withdraw profits.
What account types do OnePro have?
We offer Standard, VIP, ECN, and Islamic accounts. For a comparison of each account here through the following link:
Which documents do I need to open an account?
In order to approve your account we require:
What is the right trading account for me?
OnePro offers various account types designed to meet your trader’s needs. If you are a beginner with no trading experience, we recommend opening a Demo account first. For those who are familiar with trading, you can register via a Standard account. For real professionals, we suggest ECN account. Those who want Swap-free or interest fees, we offer you Islamic account. For more details about our accounts, here:
How long does it take to deposit/receive funds?
This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days. Please see the following link: